Last updated: 27 October 2026

Shipping Charges

We offer free shipping on all orders within India, with no minimum order value.

Domestic Shipping (India)

We ship all our products through reputed courier partners (Blue Dart / DTDC / FedEx / Ekart / Delhivery etc.). If a courier service is not available for a particular location (very rarely), we will use the best possible shipping method to fulfil the order. It normally takes 1–7 days for an order to reach any location in India, depending on the destination.

At present we ship only within India.

Warranty

All items are delivered with a standard warranty of a minimum of 15 days (unless otherwise specified on the product page) to protect customers against any manufacturing defects. If you encounter any issues with your order, please notify us within this warranty period, starting from the date of shipment.

To initiate an exchange or return, we request you to send clear photos of the damaged or defective product to [email protected]. Our team will assess the issue and determine the best course of action—whether it is a replacement, repair, or refund.

If the product is eligible for replacement or repair, we will process it free of cost, and return shipping will be prepaid by us. In cases where the product is out of stock and cannot be replaced, a 100% refund will be issued.

Please note: The warranty does not cover damage caused by misuse, neglect, accidents, modification, normal wear and tear, or assembly or use that does not follow the product instructions. Items are required to be returned in their original packaging, including accessories and protective materials, to ensure proper processing of returns and refunds.

100% Refund/Replacement Offer

We guarantee to provide accurate descriptions and high quality products as mentioned on the website. In order to protect customers from shipping damage, item mismatch or missing parts etc., we provide 5 days’ time (from the date of order delivery) to report the complaint by e-mail to our support team at [email protected]. Our team will verify the submitted details visually and will issue an RMA (Return Merchandise Authorisation) number to return the item. Once we receive the product, our team will verify the issue reported and will send the replacement items to the customer, with shipping cost prepaid by us. In case we do not have the product in stock to provide a replacement, we will issue a 100% refund. Approved refunds are issued to the original payment method.

No warranty will apply if the product has been subject to misuse, neglect, accident or modification. Items are required to be returned in their original packaging, including accessories and protective materials, to ensure proper processing of returns and refunds. As many of our products are used for feeding, bathing and caring for babies, for hygiene and safety reasons and due to our strict quality policy, we are unable to offer order cancellation and return without a valid reason. Tinsy reserves the right to take the final decision on all refund requests.

Changing or Cancelling an Order

Need to change something about your order or just want it cancelled? You can ask us (by e-mail only, at [email protected]) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by e-mail within one business day regarding your request. Only orders that are still in status “Pending payment” or “On hold” (awaiting payment verification) can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases, order cancellation may attract 2%–3% bank charges depending on the payment method used by the customer (this is because most payment gateway providers collect their commission even when an order is cancelled and refunded). Due to the nature of the products we sell and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. Tinsy reserves the right to take the final decision on all refund requests.

Limits of Responsibility

Please read and follow the assembly, usage and safety instructions and the age guidance supplied with each product. Our products must be used under adult supervision. We accept no responsibility for improper assembly, installation or use of our products.

Return Guidelines

Once we have confirmed the issue from the photos you share, we will issue the RMA number, which you have to mention clearly on the shipping box. Do not write anything on the product’s own packaging. Defective unused merchandise will be replaced within 5 days of receipt. All returns must include a copy of the invoice or packing list that came with your shipment.

Contact Us

For any shipping, return or refund query, write to us at [email protected] or call +91-20-69134413.